News

Christmas and New Year 2020

Here are our opening times over Christmas and the New Year as well as information on other services that are affected be various industry 'change freezes' that are happening.

We wish all our customers a safe and peaceful time.


Opening Hours

We're still working from home, but these are the times our staff will be available:

  • December 24 - Open
  • December 25 - Closed
  • December 26 - Closed
  • December 27 - Closed
  • December 28 - Closed
  • December 29 - Open
  • December 30 - Open
  • December 31 - Open
  • January 1 - Closed
  • January 2 - Open
  • January 3 - Closed
  • January 4 - Open, back to 'normal'

Other Services

Number porting

Telephone number porting it generally on hold between December 21st and January 4th. We will stall take orders, but they will be on hold until the new year.

Broadband installs and engineer appointments

We are still seeing some Openreach appointments for new installs and fault repair delayed and cancelled without notice, this is mostly due to COVID-19 related reasons but we expect this disruption to continue for some time.

Contact Sales

email sales@aa.net.uk
phone 03333 400222
(Mon-Fri 9am-5pm)
sms 01344 400222

Contact Support

email support@aa.net.uk
phone 03333 400999
(Mon-Fri 8am-6pm,
Sat 10am-2pm)
sms 01344 400999