We charge for telephone calls, as you would expect. The price for the call is based on the time of day, the number you called, and how long the call lasted. The rates for different numbers, and the prices for those rates are on our price list. There are a few basic points to bear in mind...
- Calls are timed to a fraction of a second and the charging uses this accurate timing to work out the cost to a fraction of a penny. Rounding is done on the total on your bill to get to whole pence.
- Timing starts when we are signalled that the call is answered, but we cannot control this - so some times a call is answered with some recording or tones before you are talking to someone. It is possible for someone to answer a call with ringing tone such that you think it has not been. Some phones will show you if the call has been answered or not on the display.
- Calls that cover more than one period of day/week are split up automatically. i.e. if you start a call 10 seconds to 6pm then only 10 seconds are charged at daytime and the rest charged at evening.
- The rate for the call is based on the number you called, and does not matter if the recipient diverts or transfers the call.
- Many types of call are free of charge, but the logic as to who gets billed for what applies and the free call will be listed on the bill. This is particularly relevant when considering call transfers as they are often internal to A&A and so free of charge in some aspect of the transferred call.
Where one person calls a number, and the called number answers, you talk and then hang up, that is simple. The caller pays for the call for the duration based on the number they called (and time of day).
However there are a number of cases where it is not quite so obvious what is happening and who pays what. These are explained in more detail below.
The key principle is that if you make any call, you pay from when the call is answered to the end of the call based on the number you dialled.