We pride ourselves in having a high level of technical ability within our team. With a policy of "no bullsh*t" we will not fob you off with convenient but unhelpful answers. We are entirely UK based, with no off-shore callcentres or staff, in any department, at any level.
Our Knowledge Base is a wiki-based website where staff and some customers add content to help you use our services and to find out more technical information and help in fault finding.
You can use IRC or the 'Live Chat' service from our website to talk to staff. The 'Live Chat' will be just between you and a staff member where IRC is a channel with staff and many other customers.
Your message will be tracked on our ticketing system and you'll receive an auto-response with a ticket ID.