Broadband Services for small offices

• If ordering a copper pair, that has separate set-up costs shown on order form, and no initial term.
• If you are regrading your service with us (e.g. ADSL to VDSL) you can choose 1 or 6 months term (which is added to any outstanding term if not yet expired).
• The free router on 12 month term is typically an ADSL/VDSL with 2.4GHz and 5GHz WiFi, but subject to change.
• In all cases current details are as shown on the order form when you order.

You don't have to use your quota each month, and it would be unusual for even a heavy user to reach a terabyte. Your next month starts with your normal quota again, but we also provide a Quota Bonus - which is half of the unused quota from the previous month. This applies even on the terabyte packages. This accumulates, i.e. the unused amount includes any unused bonus quota. If you buy any top-up, that is kept separate and keeps rolling over until all used. More details here.

The SoHo::1 service is aimed at small business customers but can be purchased for home use (bear in mind prices on this page are VAT exclusive). It is very similar to our Home::1 domestic package. The main differences (apart from VAT invoices) is availability of additional legacy IPv4 address, a 5TB high usage option, and an option to make use of our VIP line monitoring service where our tech support staff will be alerted if your line is down (during office hours). SoHo::1 does not have the same automatic strict credit control measures and Direct Debit requirement of Home::1 - we'll talk to you before disconnecting you.

The four main types of broadband are ADSL, VDSL, G.Fast and FTTP. The ADSL service uses a modem link all of the way back to the telephone exchange - this will have a lower speed for the modem sync (0-21Mb/s) depending on the line. VDSL uses a modem link only back to the main street cabinet, and so this is normally a much better service with a higher speed (0-80Mb/s) depending on the line. We also offer G.Fast, which is a variant of VDSL but can give higher speeds on short lines (0-160Mb/s). FTTP (Fibre to the premises) is where your property has fibre installed right in to your property, and we offer services with speeds of 80Mb/s or 160Mb/s. Which services are available depends on your location. For an estimate of the speed for your location and which services are available to you, please use the order/quote form.

Note that we do not offer the "FTTP On Demand" product.

You pick your monthly quota when you order. You can change your quota at any time, taking effect from the next billing month.

If you exceed your quota, you can either have the line stop working, offering a top-up page, or slow down dramatically until the next billing month, or automatically buy top-up. Top-up costs £10.00 +VAT for 50GB extra usage, which carries on month after month until used up.

If you think you will be using top-up, you would probably be better considering the terabyte level quotas.

We offer various equipment which you can use with our broadband services. This is all optional and you are welcome to use your own ADSL/VDSL modem and of course your own network equipment and WiFi access points as you wish.

If you order with your SoHo::1 service we can supply a broadband ADSL/VDSL modem with WiFi for £25.00 +VAT. If ordering with a 12 month term we offer a free broadband modem/router.

We also offer various whole office multiple access point WiFi solutions on the order/quote form. These can be very useful where you have multiple buildings, even a home office in separate building from main home.

You can select the initial term when ordering, and a longer initial term has benefits (free router, etc). You can terminate/migrate service at any time, but doing so within the initial term (which ends the ongoing charges) means you are charged an early termination fee of £20.00 +VAT pcm for ADSL and £25.00 +VAT pcm for FTTC/FTTP based on the remaining initial term. Otherwise, once the initial term is over, the contract continues at the same ongoing prices (subject to any price changes).

It is possible to have multiple SoHo::1 lines on the same login. Each must have a monthly quota which can be changed independently. The lines can be used to bond uplink and downlink, or can be used as a fall-back arrangement. If a line runs out of quota then there is a balancing process for the quota remaining on the other lines. Only once all of the quota on all of the broadband lines at the site has run out does the normal action for blocking, slowing, or auto-top-up take place.