SoHo::1 is our small business broadband package. It includes real fixed legacy IPv4 addresses and a block of routed IPv6 addresses. We offer both the slower ADSL services and the faster VDSL (Fibre to the cabinet) services (and even FTTP services) where available. The package is available with a copper pair or you can use with a phone line you buy from another Openreach based provider such as BT. Multiple lines can be bonded for resilience and speed.
As the options vary from place to place, the best place to start is to put your postcode or phone number in to the Availability Checker below. It will then tell you the options available to you. You can then progress to view the monthly and install costs for that specific service and place the order if you wish. You can also view the price list of all the various options below, or you can go straight to the order form.
"Ultrafast" FTTP services, speeds up to 1Gb/s
"Superfast" VDSL services, speeds up to 80Mb/s
If you run out of quota, then a 250GB topup can be purchased for £5.00 +VAT, else the service will go slow until the end of the month.
You don't have to use your quota each month, and it rare for our customers to reach the full quota on our largest tariffs in a month. Your next month starts with your normal quota again, but we also provide a Quota Bonus - which is half of the unused quota from the previous month. This applies even on the terabyte packages. This accumulates, i.e. the unused amount includes any unused bonus quota. If you buy any top-up, that is kept separate and keeps rolling over until all used. More details here.
WiFi challenges and Limitations
Wireless networking is one of the most useful of all modern technologies, allowing levels of convenience and flexibility that would have seemed like science fiction only a couple of decades ago. But, it can sometimes be problematic.
Small business service
The SoHo::1 service is aimed at small business customers but can be purchased for home use (bear in mind prices on this page are VAT exclusive). It is very similar to our Home::1 domestic package. The main differences (apart from VAT invoices) is availability of additional legacy IPv4 address, a 5TB high usage option, and an option to make use of our VIP line monitoring service where our tech support staff will be alerted if your line is down (during office hours). SoHo::1 does not have the same automatic strict credit control measures and Direct Debit requirement of Home::1 - we'll talk to you before disconnecting you.
ADSL vs VDSL vs G.Fast vs FTTP
The four main types of broadband are ADSL, VDSL, G.Fast and FTTP. The ADSL service uses a modem link all of the way back to the telephone exchange - this will have a lower speed for the modem sync (0-21Mb/s) depending on the line. VDSL uses a modem link only back to the main street cabinet, and so this is normally a much better service with a higher speed (0-80Mb/s) depending on the line. We also offer G.Fast, which is a variant of VDSL but can give higher speeds on short lines (0-160Mb/s). FTTP (Fibre to the premises) is where your property has fibre installed right in to your property, and we offer services with speeds of 80Mb/s or 160Mb/s. Which services are available depends on your location. For an estimate of the speed for your location and which services are available to you, please use the order/quote form.
Note that we do not offer the "FTTP On Demand" product.
Monthly quota and bonus
You pick your monthly quota when you order. You can change your quota at any time, taking effect from the next billing month.
If you exceed your quota, you can either have the line stop working, offering a top-up page, or slow down dramatically until the next billing month, or automatically buy top-up. Top-up costs £5.00 +VAT for 50GB extra usage, which carries on month after month until used up.
If you think you will be using top-up, you would probably be better considering the terabyte level quotas.
Modem and WiFi
We offer various equipment which you can use with our broadband services. This is all optional and you are welcome to use your own ADSL/VDSL modem and of course your own network equipment and WiFi access points as you wish.
If you order with your SoHo::1 service we can supply a broadband ADSL/VDSL modem with WiFi for £25.00 +VAT. If ordering with a 12 month term we offer a free broadband modem/router.
We also offer various whole office multiple access point WiFi solutions on the order/quote form. These can be very useful where you have multiple buildings, even a home office in separate building from main home.
You can select the initial term when ordering, and a longer initial term has benefits (free router, etc). You can terminate/migrate service at any time, but doing so within the initial term (which ends the ongoing charges) means you are charged an early termination fee of £20.00 +VAT pcm for ADSL and £25.00 +VAT pcm for FTTC/FTTP based on the remaining initial term. Otherwise, once the initial term is over, the contract continues at the same ongoing prices (subject to any price changes).
It is possible to have multiple SoHo::1 lines on the same login. Each must have a monthly quota which can be changed independently. The lines can be used to bond uplink and downlink, or can be used as a fall-back arrangement. If a line runs out of quota then there is a balancing process for the quota remaining on the other lines. Only once all of the quota on all of the broadband lines at the site has run out does the normal action for blocking, slowing, or auto-top-up take place. Learn more about bonding.