- VoIP & Mobile
You are more than welcome to call us but we also offer two text-based systems where you can "live chat" with us. You can use "IRC" or "web live chat".
The Live Chat box will be on all of our web pages during office hours. This allows a quick and simple way to directly chat with a member of staff on a one-to-one basis. Your questions will only be seen by members of staff and you're able to chat with our pre-sales and support staff.
Internet Relay Chat (irc) is a on-line live chat system which allows text messages to be posted and read in channels. There is a chat channel for A&A customers which can be very useful for getting advice and contacting support staff in or out of normal hours. When you chat in a channel everyone else in that channel can see what you are asking, and staff or other customers there can help answer.
IRC Server Details
You can join irc via: webirc.aa.net.uk, choose a nickname and click start. Once connected you'll be able to chat with other customers as well as staff.
Please note that this is a public channel which contains a whole mix of people including A&A staff, our customers and anyone else. Please use private messages or other means to communicate to staff any personal information such as logins and account numbers.
Further Information about IRC
There are many other irc servers and channels. It is a good idea not to get in to arguments as this is one of the causes of denial of service attacks. Whilst the A&A chat channel is pretty safe, some irc channels have hackers and script kiddies that can easily attack your broadband line if you offend them - so please be nice.
Getting our attention
Staff do take part in the irc channel, but it can be quite lively from time to time. If you want to get the attention of a member of staff then use the word staff which will alert us. It helps to say if you need sales, support or accounts as well. Our staff generally have names starting AA-, eg AA-shaun.
You can send someone a private message (PM) by typing: /msg TheirNickname (including the initial /)
This will open a 'tab' where you can talk directly with that person. If someone sends you a PM, a tab will appear on your side.
There is a plug-in for Firefox to provide irc, called chatzilla. This is simple to install in Firefox. First ensure you have Firefox installed. Then find the chatzilla plug-in in the mozilla addons page - just search for chatzilla. Don't pick the French language one by mistake (unless you want French!). Just click to install and confirm.
Once you have installed, just type irc://irc.z.je/A&A in to the Firefox location bar (where you type a web address). That will open the chatzilla window and join the A&A chat channel. You will want to type /nick followed by a suitable nick name that you want to use. You can use irc://6.irc.z.je/A&A instead if you have IPv6 connectivity.