Anti-Slamming

How do we see slamming:

1. Traditional slamming: Basically a CP getting business. Surprisingly we do see this, mainly with door to door salesmen.
2. Mistake: This is where someone orders a service but gets their address wrong, which is easier than you might realise. We have one example of a customer who has had someone try to migrate his line four times!
3. IT consultant: Changing a clients broadband to his preferred supplier (maybe to get a kick back).
4. Accounts department: Thinking it is like gas/electric and just changing to a cheaper supplier without asking IT (not actually slamming but same problems).
5. Fraud: mainly for telephone to allow calls to be made and received on someone else's number.
6. Malicious slamming: Changing provider to cause a victim problems.

How to prevent slamming on your broadband:

Your name is used when the new ISP attempts to make a "match" using One Touch Switching. If the Surname does not match then the switch will fail.

We offer the option on broadband lines to tell us a new surname for your service, this is via our Control Pages. eg, it's possible to change your Surname from Smith to SmithAntiSlam2025.

This may help residential customers from being a victim of slamming in some cases.

However, migration of a service away from us is still possible without One Touch Switching, with no checks, no surname or account match, and no way for us to stop it, and at little or no notice.

Remember to change the Surname back if you do wish to migrate your service!