New bank details

Fraud?

We know people are wary of fraud, and there is a lot of it about. The fact that our bank details have changed could be some scammer changing the invoice we have sent you if they have access to your email account. This is surprisingly common!

To help you, we digitally sign emails anyway, but this news article, on our web site, protected by https (typically you see a padlock on the address bar on your browser), should reassure you that these really are our new bank details.

If you still have any concerns, feel free to call our accounts staff to confirm, and we appreciate your vigilance.

You are also welcome to send a £1 test payment and then log in to our accounts pages and confirm you see the payment has arrived.

As always, please ensure you put the correct reference on your payment. Thank you.

Why are we changing?

I am sure some of you will have heard of Monzo as a relatively new mobile app based bank. They now do business accounts. They provide a proper API to the account which we simply do not have using our other banks. We have asked other banks for this for some time, but finally have decided to Monzo.

This means

• we can "see" an incoming payment when they happen. This makes life a lot easier for our accounts staff as they do not have to wait for a download to be done the next day.
• it allows payments to be made right up to midnight on the last day that payment is due rather than 18:30, and even on weekends. This should help some customers.
• it allows us to see the sender bank details. This allows us to better handle the cases where an incorrect payment reference is used, and also those rare cases when someone sends us money and we have no clue who sent it or what it is for. We'll be able to return the payment in such cases now. Yes, we have had random payments from "CURRENT ACCOUNT" before now, and nobody claiming they sent it later!