Sending & receiving email

We provide email services and you can send email through us and collect email by POP3 or IMAP (and webmail). We are also happy for customers to run their own servers. We can provide a backup mail relay to queue your email if you go offline.

Pricing overview

Light usage £1.00 +VAT Learn more

1GB of storage and processing up to 5,000 emails per month

£1.00 +VAT per month
Normal usage £5.00 +VAT Learn more

1GB of storage and processing up to 10,000 emails per month

£5.00 +VAT per month
More info
Heavy usage £100.00 +VAT Learn more

1GB of storage and processing of over 10,000 emails per month

£100.00 +VAT per month
More info
Extra storage £1.00 +VAT Learn more

For each additional gigabyte (or part) of mailbox storage.

£1.00 +VAT per GB

Sending email

Sending email means that you use an email program of some sort to compose an email and send it. We will accept the email from you and send it on to the right destination. We do check the email you are sending does not have a virus or look like spam and will return an error to you if it does. To send an email you need to configure your email program to use the gateway This is actually several powerful email servers.

Learn more...
Sending Email out

Receiving email

Receiving email means that email is sent by someone else and gets to our mail servers where we hold it for you ready to collect and read. It is also possible to have the email sent direct to your email servers and use us a backup in case your servers or internet connection is down. This is set up using DNS for your domain.

Learn more...


Sending email

  • SMTP authorisation (ie allows you to send your email even when not using an A&A Internet connection)
  • Spam checking (helps prevent the spread of spam due to viruses etc)
  • 1GB maximum size per message (60M limit for sending if using webmail)

Incoming email

  • POP3 or IMAP, and webmail access
  • Unlimited mailboxes
  • Unlimited aliases (redirects)
  • Spam and virus checking
  • Sieve filtering (Server-side filtering of email into folders)
  • 1GB storage by default
  • Webmail (with a 60 megabyte sending size limit)
  • Auto responders
  • Optional null-sender rejection
  • 1GB maximum size per message (60M limit for sending if using webmail)

Details of usernames, server names and so on can be found on our Knowledge Base.

Learn more

We do add up the maximum amount of data storage in each mailbox in the month and if the total for the domain exceeds 1GB then you are charged for each extra 1GB or part. This is based on total of peak storage per mailbox recorded over previous billing period.

Our email service does employ various technologies to try ensure data is not lost in the event of hardware problems with our servers, for example we use mirrored hard drives and replication between separate servers in different physical locations.

However, we don't guarantee to keep historical backups of customer's email. If a customer deletes their email completely (ie, not just moved to the Deleted Items folder) then we can try to restore the lost email if possible. A charge will be made if we are able to do this.

The basic (light usage) email package includes 1GB of storage and processing of your inbound and outbound emails, as well as spam filtering. There are no limits on the number of mailboxes or number of emails you send and receive. However, based on the number of emails we receive and check per original target domain per month we may decide you are no longer light usage and change your domain to a standard email account or a high usage user with an additional monthly charge. We will email you to tell you that the number of emails reaches a threshold for standard or high usage levels, and you have to reach the threshold for three months in a row to be changed to a different classification.

There are things you can do to minimise the levels of emails processed, and these are the same measures to minimise spam:-

Email to invalid email addresses is rejected immediately and does not count, so we recommend not using wildcard email aliases (i.e. that accept any email address)

A lot of spam is sent to common first names, so making your email firstname.surname@yourdomain can help reduce the levels of validly addressed emails which count towards usage

Don't post your email address on newsgroups or web sites as they can be harvested and used for spam.

You may want to set up aliases for specific uses, e.g. giving an email to an on-line store. Then, if they leak your email address you know who leaked it and can remove the alias.

Learn more is our backup email server. It will accept email for a domain we handle email for and will queue messages and will attempt to deliver to the higher priority MX record.


Initially an attempt will be made every 15 minutes to send a message to a higher priority (i.e. lower MX record) email server, and increasing over time to every 3 hours. It will carry on trying for 31 days before bouncing the message back to the sender.


If you would like to use as a backup mail server for your domain please contact sales who will add the domain.

Read more on the Knoweldge Base

Contact Sales

phone 03333 400222
(Mon-Fri 9am-5pm)
sms 01344 400222

Contact Support

phone 03333 400999
(Mon-Fri 8am-6pm,
Sat 10am-2pm)
sms 01344 400999